Ordering and Shipping

Conditions

Table of contents:
1. Contact
2. Ordering conditions
3. Payment
4. Currency/exchange rates
5. Shipping
6. Delay
8. Pricing

This web site does not currently have a secure online payment system.

E-mail us at: orders@speleoprojects.com

Download a Swiss Franc order form or Euro order form to be faxed.

Contact a Speleo Projects distributor or retailer in your country.

 


1. Contact

Welcome to Speleo Projects' order department. If you have questions or comments about our internet shop, or wish to order by e-mail, telephone, or fax, please contact us at the following:
e-mail: orders@speleoprojects.com
telephone: 061 534 65 45 (outside Switzerland + 41 61 534 65 45)*
fax: None

* (+ = 00 in Europe; 011 in United States)

2. Ordering conditions

A charge of CHF 5.– will be added to orders of less than CHF 20.– to cover administrative costs.
If you wish to cancel an order, please do so as soon as possible; an order cannot be cancelled once it has been billed.
If payment is not received within 30 days of the billing, the order will be cancelled.


If an item is not in stock, we will reorder it if possible, and inform the client immediately of the delay.

If applicable, we will forward orders of Speleo Projects items to a distributor in your country. If we do so, you will be informed. This will save you higher shipping costs from Switzerland.

3. Payment

Within Switzerland: upon receipt of bill and merchandise (COD, within 30 days).
Outside Switzerland: advanced payment required:
– PayPal
– Cheques are accepted from the following countries only: United States ($)
– Bank Transfer: Euro or Swiss Francs; ask for account information. The customer must pay all bank transfer fees.


4. Currency/exchange rates

We now have many set Euro (and some set Dollar) prices. Other items priced only in Swiss Francs will be converted at the daily rate for the date of billing.
PayPal will be charged in Swiss Francs (CHF) or Euro.

5. Shipping

We ship Economy class, book rate. We can also accomodate special requests (ex. Express, FEDEX, UPS, etc.), which will be billed accordingly.

Switzerland:
<2kg = CHF 7.–; >2kg = CHF 10 per order

Germany: Depends on size of box and weight. Ask for the best quote.
< 1 kg : CHF 6.00 / 4.00

2 - 10 kg: CHF 11.– / 7.00 (Deutsche Post)
10 - 20 kg: CHF 15.– / 10.00
(Deutsche Post)

OR
2 - 25 kg: CHF 9.00 / 6.00 € (Hermes Logistics box Length + Height < 80 cm)

France: Depends on size and weight.
< 1 kg = 6.– ; < 2 kg = 7.– ; < 5 kg = 10.– ; <10 kg = 15.–

Shipping Cost (Books only) Europe* and Overseas:
< 500 g: CHF
6.00 / 4.00 €
500 g-1 kg: CHF
9.00 / 6.00 €
1-2 kg: CHF
20.– /
13.00 €
2-3 kg:
CHF 26.– / 17.00 €
3-4 kg:
CHF 32.– / 21.00 €
4-5 kg: CHF 40.– /
26.00 €

* This list is for surface shipping at Bookrate. Shipments which contain other items, like DVDs and calendars, cannot be sent Bookrate. Most orders up to 25 kg can be shipped within the European Union via Hermes Logistics for 20 Euro. Shipments outside of the EU may cost more. Please provide a shipping address where someone is located during the day and a telephone number.

Please enquire for details.

6. Delay

Switzerland: within one week
Europe: 1-3 weeks
Overseas: 2-4 weeks
7. Pricing

Valid as of March 2014. All prices are subject to change. Catalogue prices include taxes but do not include shipping/handling.